Maintenance Terms & Conditions

1 - Spring Cleanout Terms

Our Pond Cleaning Procedure: The cleanout crew will pump the water out of the pond, net out the fish and store them in a tub of water taken from the pond. The boulders and the gravel will then be washed to remove excess algae, leaves, etc. Dead foliage, leaves, etc will be removed by hand. Aquatic plants will be pruned and fertilized. Displaced rocks and gravel will be replaced, covering any exposed liner, leaving your pond looking as good as new! All filter media will be washed and installed in their proper places, pumps will be hooked up and tested. IonGen probes will be replaced as necessary if requested on contract. Pond lights will be tested and/or replaced as necessary if requested on contract. Finally, your fish will be released back into your pond and a dose of Pond Starter Bacteria & Pond Detoxifier will be added to jump start your pond’s ecosystem. Your pond will be well on its way to bring you another season of enjoyment!

2 - Water Quality Maintenance Terms

Minimum sign up period is 12 months.
By completing the sign up form you are stating your agreement to a minimum of 12 consecutive months of billing. You will not have to sign up again after 12 months to continue service. The monthly service will continue automatically indefinitely unless you request in writing to terminate the agreement. A minimum of 60 day notice is required to stop all billing activity related to the WQM Program. Upon termination of WQM Program you will be notified via email.
If client chooses to terminate subscription to the WQM Program before 12 months are up, the unpaid fees remaining within the first 12 months will be due in one complete payment to complete termination of Program.
The WQM Program provides the Extended Warranty on the Automatic Dosing System and Ion Gen. The Extended Warranty is valid as long as you are subscribed to the WQM Program.
The WQM Program does not cover leaks or broken/failed equipment due to customer neglience or acts of God. Neglience is determined by a Tussey Landscaping Technician. Tussey Landscaping reserves full right to determine neglience or attempt to abuse warranties provided by the WQM Program.

COMPONENTS COVERED UNDER EXTENDED WARRANTY PROVIDED BY WQM PROGRAM:

Cleanout
6 service visits to maintain and treat water feature
Ion Gen
Automatic Dosing system
Dosing system bags
Filter mats
Treatments for the season
Ion Gen Probe

3 - Premiere Care Program Terms

Minimum sign up period is 12 months.
By completing the sign up form you are stating your agreement to a minimum of 12 consecutive months of billing. You will not have to sign up again after 12 months to continue service. The monthly service will continue automatically indefinitely unless you request in writing to terminate the agreement. A minimum of 60 day notice is required to stop all billing activity related to the Premiere Care Program. Upon termination of Premiere Care Program you will be notified via email.
If client chooses to terminate subscription to the Premiere Care Program before 12 months are up, the unpaid fees remaining within the first 12 months will be due in one complete payment to complete termination of Program.
The Premiere Care Program provides the Extended Warranty on all Aquascape components in the water feature. The Extended Warranty is valid as long as you are subscribed to the Premiere Care Program. If you terminate the Premiere Care Program, your Extended Warranty is voided forever. Resigning up for the Premiere Care Program does NOT reinstate your Extended Warranty. The Extended Warranty is valid indefinitely as long as you are subscribed to the Premiere Care Program.
Due to the complex nature of leaks and elements out of our control; the Premiere Care Program does not cover leaks. That being said, if we are out on your monthly service visit, and we are able to easily resolve a leak problem, we will of course take care of you and fix it. No guarantees, a Tussey technician will make the call.
The Premiere Care Program does not cover broken/failed equipment due to customer neglience or acts of God. Neglience is determined by a Tussey Landscaping Technician. Tussey Landscaping reserves full right to determine neglience or attempt to abuse warranties provided by the Premiere Care Program.
Pond and components must be in working order before the Extended Warranty applies. In other words, if you have a bad pump, and sign up for this program, you must pay to replace your bad pump before the Extended Warranty begins. However, if you sign up for the Premiere Care Program, we will give you a 25% discount on any new components needed to get your system in to working order.
This program is only available to ponds, water features, and Aquascape equipment/components that are installed by Tussey Landscaping.